If the condition is more complicated, they connect the patient to a staffer who will schedule an appointment.
The doctor can assess simple things and prescribe some medications. If they do, they’re connected directly to a Kaiser doctor who is chatting with a maximum of three other patients. And we are able, via a chat service that allows for uploading photos but doesn’t use video, to resolve a huge percentage of these encounters.”Ĭhat with a Doctor works like this: When patients go to Kaiser’s main website or to book an appointment, they have the option to use the chat service instead. “Predominantly, it’s people who either know they have something straightforward or are not sure if they need to be evaluated in person or if their condition is something serious. “We trialed this as a mechanism by which we would be able to help our members avoid unnecessary ER visits, but it has turned into something far bigger,” said Ari Melmed, MD, an ER doctor at Kaiser Permanente Colorado, oversees the Chat with a Doctor program. But Kaiser Permanente Colorado has discovered that, for the integrated system, a simple text chat is an easier sell - as its impressive uptake numbers demonstrate. Please see kp.org/premierhospitals for details.When people think about direct-to-consumer telemedicine, they often think of video visits or phone calls. Hospital addresses, telephone numbers, and hours of operation are subject to change. The continued availability and/or participation of any hospital cannot be guaranteed. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.Ĥ When receiving care at most Kaiser Permanente facilities.ĥ Kaiser Permanente premier hospitals are independently owned and operated hospitals and are not affiliated entities of Kaiser Permanente. Quality Compass is a registered trademark of the NCQA.Ģ The physicians who practice at Kaiser Permanente are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021).ģ Some medications are not eligible for Mail Order Pharmacy. According to NCQA’s Quality Compass® 2021, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2022), Washingtonian magazine (2021), and Baltimore magazine (2021). The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. The 2019 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. In the NCQA Commercial Health Plan Ratings 2021, our commercial plan is rated 5 out of 5, the highest rating in MD, VA, and DC. So, whether it’s online, by phone, via video, or in person, our caregivers all share the same information, so they can resolve issues more efficiently to get you healthier faster.ġIn the survey Best Health Insurance Companies for 2021 by, Kaiser Permanente as a national enterprise is rated #1 overall among 15 companies. And unlike many insurers, we don’t outsource these services to providers who don’t know our patients' medical histories.
These are all core system components, not add-ons, so quality is built into every experience. In our integrated system, you choose the delivery method. When you need to get care, how is up to you. So, whether you’re seeing your doctor at one of our facilities or a specialist by video visit on your phone, 2 they all have your latest info and are consulting with each other to produce the best health results. Our award-winning doctors, 1 specialists, and pharmacies are all connected to you - and each other - through your electronic medical record. When it’s time to make a care decision, you’re not alone. All working together to make better health as simple as possible. You can do this because our physicians, pharmacy, labs, X-ray, health plan, facilities - it’s all one system. And then order refills on the Kaiser Permanente app for delivery to your home. Once the visit is over, you can pick up your prescription before leaving our facility. Each appointment is tracked in your electronic medical record to keep our care team up to date on you.
Seamless connectionsWhen you come see our doctors, you don’t fill out forms. Our integrated system of care adapts to you, supporting you along your health journey in the way that fits you best. Kaiser Permanente treats every patient as an individual with specific needs.
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